Technical Customer Support

Hack The Box is a massive hacking playground, and infosec community of over 1.7m platform members who learn, hack, play, exchange ideas and methodologies. We are an online cybersecurity training platform that allows individuals, businesses, universities, and all kinds of organizations all around the world to level up their offensive and defensive security skills through a fully gamified and engaging learning environment.

🚨 Exciting News: In Jan 2023 we secured a $55 Million Series B funding 🚀 The new investment will accelerate Hack The Box’s growth trajectory with a focus on further building out its category-defining “gamer-first” solutions offering. Hack The Box will also enhance its go-to-market function, doubling down on the company’s ongoing international expansion with strong commercial traction in the US, Europe, and APAC.

Technical Customer Support is responsible for incoming requests from the HTB for Business & HTB Labs user-base, forwarding requests to relevant parties internally for solution provisioning or additional checks, and updating relevant stakeholders on a daily basis on the progress of technically complex issues.

Your day-to-day duties are performed on a dedicated support platform, being assigned cases as they come in and depending on your current workload, as well as picking your own. Our team members need to be available during certain key times of the day, depending on their time zones and accommodation but with respect to the business operating hours of the Technical Support team and those of other Hack The Box key departments with which communication on certain subjects is important to the resolution of user issues.